Returns

Email osbornreserve@gmail.com with your order number and say what you are sending back. We reply with an address and, where the fault is ours, a prepaid label. There is no form and no returns portal to sign into.

The full price of the piece, to the card that paid for it, within three business days of it reaching us. If the order was wrong, damaged, or not the product described, we refund the postage you paid as well and cover the return postage. If you simply changed your mind, the postage back is yours to cover.

Wrong finish, or you would rather have a different piece altogether: say so in the same email and we will post the replacement as soon as the first one is on its way back.

A custom run is made to your approved proof, and cannot be returned for a change of mind. It can always be returned if we got it wrong against the approved proof.